Warranty, Returns, Terms and Conditions

Warranty

This warranty is not intended to replace, restrict, modify or exclude any Governing Law or Trade Practices of the state or country where the product is sold. You are entitled to a replacement or refund for a major failure subject to the Warranty Limitations. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure subject to the Warranty Limitations. The periods of warranty and terms of cover are listed below.

Please check product specifications with your electrician or builder before ordering.

Category Warranty Details
Elicent Product 2-5 year replacement products or parts on fans. Check product fact sheet.
Dynair 3 year replacement products or parts on fans
Expella 1-5 year replacement products or parts on fans. Check product fact sheet.

Category Warranty Details
Milu Odourless 10 year product replacement on vitreous china cisterns and pans.
3 year replacement products or parts on inlet and outlet valves.
3 year replacement products or parts Odour Control Device.
1 year replacement product or parts on toilet seats and power adaptors.
3 year parts replacement 1 year labour on concealed cisterns.

Conditions

This warranty will be void if:

  • Installation has not been carried out by a licenced plumber in accordance with the product instruction manual and in accordance with AS3500
  • The product has been misused, neglected, accidentally damaged or modified in any way.
  • The product has been used in an unsuitable environment or purpose other than its described and intended use.

Warranty Claims General

To make a claim under this warranty you must contact Expella by telephone or email us with details of the product fault. You will need to produce proof of purchase and where the goods have been installed. In addition, you will need to produce details of who installed the goods.

Warranty Claims Milu Odourless

To make a claim under this warranty you must contact Expella by telephone or email with details of the product fault. You will need to produce proof of purchase and where the goods have been installed. In addition, you will need to produce details of the licensed plumber who installed the goods.

  • Visual defects
  • Claims against visual defects of product surfaces may be rejected if:
  • Variance is within +/- 5mm on any surface (Permitted within AS1976 – Vitreous China used in Sanitary Applications.
  • There is evidence a harsh cleaning product has been used
  • Odour Control Performance
  • The Expella Odour Control has been tested by UNSW Atmospheric and Emissions as being up to 99.7% effective at an exhaust flow rate of 3.5 Litres per second. Certain site conditions may affect performance from time to time (such as higher backpressure in the sewer which could vary at different times of each day). Expella can however guarantee minimum performance of 3.0 L/s from the toilet bowl providing correct installation.

Warranty Limitations

To the extent permitted under the Australian Consumer Law, and other relevant legislation, Expella’s liability is limited in the following circumstances:

  • It is the responsibility of you and installer before installation to ensure the goods are correct and free of obvious visible faults.
  • Expella is not responsible for any lack of operation or performance of goods (or any loss or damage) where the goods have been subject to misuse, negligence, accident or are used or adapted for a purpose for which they were not designed.
  • Expella is not responsible for the labour and rectification costs incurred in the above circumstance.

Returns

If you purchase an item from our website and are not 100% happy with the product you have received, please call or email us within seven (7) days. You will be entitled to a full refund less freight and handling fee after the goods have been received by Expella and found to be undamaged (including packaging). The goods must be returned in original and saleable condition. It is the customer’s responsibility to arrange the return of goods.

This warranty is not intended to purport, restrict, modify or exclude any Governing Law or Trade Practices of the state or country where the product is sold. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. The periods of warranty and terms of cover are listed below.

Product Pricing and Availability

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

We make every effort to display accurate stock availability on the website, however stock levels are subject to change without notification.

If your order cannot be fulfilled you will be offered an alternative or given a refund for the unavailable product(s).

Product images are for illustrative purposes only and may differ slightly from the actual product. Due to differences in monitors, colours of products may also appear different to those shown on the site.

Expella reserves the right to change prices of its products and modify or discontinue any product featured on its website at any time without notice.

Damaged Items

Whilst our items are carefully wrapped, sometimes items can be mishandled during the delivery process. We request that you carefully inspect delivery packaging upon receipt of your order. If the packaging being delivered is clearly damaged do not accept the delivery from the driver. If possible, take photos of the damaged packaging and email to info@expella.com.au.

If you notice there is damage to the packaging and are unsure if the product(s) inside are damaged, do not accept the delivery without making a note at the time of signing for the goods with the delivery driver.

We require notification within 7 days from the date of delivery. Expella will organise replacement product(s) to be shipped promptly.

Missing and/or Incorrect Order Items

If we have inadvertently sent the incorrect item, please notify us as soon as possible and we will arrange for the items to be swapped.

If any items are missing, please contact us as soon as possible so we can arrange to have these replaced.